Frequently Asked Questions

A gaylord box is a large, heavy-duty corrugated container typically measuring 48"x40"x48" designed to sit on a pallet. They're used for bulk storage and shipping in industrial applications. The name comes from the Gaylord Container Company that popularized them.

Yes! Our Grade A and B boxes offer the same structural integrity as new boxes at 50-70% less cost. We inspect every box and only sell containers that meet our quality standards. Used boxes are also environmentally friendlier.

A well-maintained gaylord box can typically be reused 3-10 times depending on the application and handling. Our Grade A boxes often have 90%+ of their original lifespan remaining.

We stock standard 48"x40"x48" boxes as well as 48"x40"x36", 48"x45"x36", and other specialty sizes. Custom sizes can be ordered for large quantities. Contact us with your specific dimensional requirements.

Single-wall boxes have one layer of corrugated material, suitable for lighter loads up to 500 lbs. Double-wall boxes are stronger with two layers, supporting 500-1,500 lbs. Triple-wall boxes are the strongest, supporting up to 3,000 lbs and heavy-duty applications.

Yes! Most gaylord boxes can be stacked 2-3 high when properly loaded and in good condition. Triple-wall boxes offer the best stacking strength. Always ensure the load is stable and within weight limits before stacking.

We don't have a strict minimum, but we recommend ordering at least 25 boxes for the best value. Smaller quantities are available but may have higher per-unit pricing. For single boxes, please call for availability.

Yes! We offer tiered pricing: 5% off for 50+ boxes, 10% off for 100+, 15% off for 250+, and custom pricing for 500+ boxes. Volume customers also get priority service and dedicated account support.

You can request a quote through our website or email [email protected]. We'll confirm availability, pricing, and delivery options within 24 hours.

We accept all major credit cards, company checks, and wire transfers. For qualified businesses, we offer net-30 payment terms. Contact us to apply for credit terms.

Most in-stock orders are processed within 24-48 hours. Custom orders or special sizes may take 5-10 business days depending on availability. Rush processing is available for an additional fee.

Orders can be modified or cancelled within 24 hours of placement at no charge. After processing begins, cancellation fees may apply. Contact us immediately if you need to make changes.

We serve all of Oregon and Southwest Washington. Portland metro gets same-day service, Salem/Eugene next-day, and other areas within 2-5 business days.

Yes! You're welcome to pick up orders at our Portland facility during business hours (Mon-Fri 7AM-5PM, Sat 8AM-2PM). Call ahead to ensure your order is ready.

Delivery starts at $75 for standard service. Same-day delivery starts at $175. Free delivery is available for orders over 250 boxes within the Portland metro area.

Yes, but residential delivery requires special handling. A liftgate truck and additional delivery time may be needed. Residential delivery starts at $150. We recommend having a forklift or pallet jack available.

Standard deliveries are Monday-Friday, 8AM-4PM. We offer extended hours and weekend delivery for an additional fee. Same-day deliveries must be ordered by 10AM for Portland metro.

Yes, you'll need a forklift or pallet jack to unload. Our trucks have liftgates for ground-level delivery, but you'll need equipment to move the pallets. We can arrange unloading services for an additional fee.

Yes! We pay competitive prices for quality used gaylord boxes. Pricing depends on condition, quantity, and location. Contact us with details about your boxes for a quote.

We buy boxes in all conditions. Premium prices are paid for Grade A boxes, but we also buy damaged boxes for recycling. We won't purchase boxes contaminated with hazardous materials.

Yes, we offer free pickup for recyclable boxes (minimum quantities apply). We process all materials responsibly and provide certificates of recycling upon request.

Prices vary based on size, condition, and quantity. Grade A boxes typically fetch $5-15 each, Grade B boxes $2-8 each. Damaged boxes suitable only for recycling receive scrap cardboard pricing. Contact us for current rates.

Yes! For orders of 50+ boxes, we offer free pickup within the Portland metro area. Smaller quantities or distant locations may have a pickup fee. We can typically schedule pickup within 2-3 business days.

Absolutely! We offer trade-in programs where you can exchange your used boxes for credit toward new or refurbished boxes. This is a great way to maintain your packaging supply while reducing costs.

Our Grade A boxes are suitable for food contact applications. They're clean, uncontaminated, and meet food industry standards. We can provide documentation upon request.

Every box is visually inspected for structural integrity, cleanliness, and damage. We check all panels, corners, and bottoms. Boxes are graded A, B, or C based on our standardized criteria.

We stand behind our quality. If you receive boxes that don't meet the grade ordered, contact us within 48 hours. We'll arrange replacement or refund at no extra cost.

Grade A: Like-new condition, 90%+ lifespan, suitable for food. Grade B: Good condition with minor cosmetic wear, 70%+ lifespan. Grade C: Functional but visible wear, best for one-time use or non-critical applications.

Yes! We can provide burst test results, edge crush test (ECT) ratings, and certificates of compliance for food-grade applications. Some documentation may have additional fees for third-party testing.

Standard corrugated boxes provide basic insulation but aren't designed for temperature control. For temperature-sensitive items, we recommend our insulated gaylord boxes or consulting with our team about specialized solutions.

Yes! We can source custom sizes for orders of 100+ boxes. Lead time is typically 3-4 weeks. Provide your dimensions, weight requirements, and quantity for a quote.

Absolutely! We offer custom printing for logos, handling instructions, and branding. Minimum order of 250 boxes required. Setup fees apply for new print designs.

Yes! We can source boxes with specific Edge Crush Test ratings based on your load requirements. Common ratings include 32 ECT, 44 ECT, and 55 ECT. Higher ratings available for heavy loads.

Yes! We stock polyethylene liners, gaylord box lids, and corner protectors. Custom liners can be sourced for moisture barriers, anti-static, or food-grade applications.

Standard custom orders take 3-4 weeks. Rush orders may be available for 1-2 week delivery with expedite fees. Complex specifications may require additional time.

Definitely! Our team can help specify the right box type, size, and grade for your application. We consider your product weight, stacking requirements, shipping distance, and budget to recommend the best solution.

Unused boxes in original condition can be returned within 30 days for a refund minus restocking fee (15%). Custom orders and special sizes are non-returnable unless defective.

Contact us at [email protected] with your order number and reason for return. We'll provide a return authorization number and instructions. Returns must be received within 30 days of purchase.

Customer is responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.

Yes! Exchanges are accepted within 30 days if boxes are unused. You'll pay the difference if upgrading or receive credit if downgrading, minus a 10% exchange fee.

If boxes don't meet the specified grade, contact us within 48 hours of delivery. We'll arrange pickup and replacement at no charge. Take photos of any issues for faster processing.

Standard returns have a 15% restocking fee. No restocking fee applies if the return is due to our error, damaged goods, or quality issues. Exchange orders have a 10% processing fee.

Contact us to set up a business account. We'll need your business name, tax ID, billing address, and payment preferences. Approved accounts get net-30 terms, volume discounts, and dedicated support.

Yes! Qualified businesses can apply for net-30, net-45, or net-60 terms. We require a credit application and business references. Terms are subject to credit approval and may have minimum order requirements.

Business account holders can log in to our customer portal to view order history, invoices, and delivery tracking. Contact us to set up your portal access.

Yes! All invoices include itemized line items, tax breakdowns, and delivery charges. W-9 forms are available upon request. Historical invoices can be accessed through your account portal.

We collect sales tax based on delivery location. Valid resale certificates are accepted and must be provided before order processing. Certificates must be current and match your business information.

Log in to your account portal or contact our billing department at [email protected]. Updates to payment methods, billing addresses, or contact information typically process within 24 hours.

Reusing gaylord boxes prevents waste from reaching landfills, reduces demand for virgin materials, and lowers carbon emissions from manufacturing. Each reused box saves approximately 400 lbs of CO2 compared to manufacturing new.

Yes! Corrugated cardboard is 100% recyclable. When boxes reach end-of-life, we ensure they're properly recycled. We can provide certificates of recycling for corporate sustainability reporting.

Boxes that don't meet resale standards are sent to recycling facilities where they're processed into new paper products. No boxes go to landfills. We track and report all recycling for transparency.

We're committed to sustainable practices and work with FSC-certified suppliers when sourcing new boxes. We're currently pursuing B-Corp certification and provide annual sustainability reports to our customers.

In 2024, we diverted over 2 million lbs of corrugated material from landfills through our reuse and recycling programs. That's equivalent to saving over 17,000 trees and 5 million gallons of water.

Absolutely! We provide documentation for ESG reporting, carbon footprint reduction calculations, and waste diversion metrics. Switching to reused boxes is an easy way to improve your sustainability metrics immediately.